Privacy Policy

Ledger Crypto Wallet firmware Privacy Policy establishes data collection, processing, storage, and protection practices when users access firmware documentation, app protection resources, and scam prevention materials. This policy applies across platforms providing firmware assistance including firmware verification documentation, Ledger Live security guides, phishing warning procedures, and device update security materials.

This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage firmware support through secure element architecture.

Data Collection

Ledger Crypto Wallet firmware services gather personal data necessary for firmware guidance, app protection education, and scam prevention assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Firmware data includes documentation access patterns, procedure engagement, and firmware verification interaction supporting Ledger Crypto Wallet optimization. This data improves firmware documentation without accessing recovery phrases or private keys for cold wallet protection.

App protection data includes Ledger Live security documentation access, app protection resource engagement, and crypto wallet software interaction supporting app optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Scam prevention data includes phishing warning documentation access, crypto wallet scam resource engagement, and fake device detection interaction supporting prevention optimization. This data improves prevention resources without exposing wallet information.

Support interaction data includes user-provided information during firmware inquiries addressing check latest Ledger firmware procedures, firmware digital signature verification, Ledger Live for Windows/Mac/Linux deployment, Bluetooth security configuration, fake Ledger communication identification, and official Ledger domain check guidance enabling accurate firmware response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and firmware resource processes via USB-C or Bluetooth connection. These cookies support proper firmware guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with prevent malware installation and avoid fraudulent stores guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, firmware verification documentation rates, and device update security outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage firmware functionality.

Preference cookies store language settings, regional preferences, and interface configurations for Ledger Live security access and phishing warning guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Crypto Wallet firmware employs analytics understanding firmware research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Firmware analytics track anonymous patterns of Ledger Crypto Wallet documentation access, firmware verification completion rates, and device update security engagement improving documentation without individual activity tracking.

App protection analytics aggregate anonymous patterns of Ledger Live security analysis access, app protection documentation engagement, and crypto wallet software guidance usage supporting secure installation optimization and confirm transfers on device improvement.

Scam prevention analytics monitor phishing warning documentation access, crypto wallet scam engagement, and fake device detection resolution usage supporting email scam alerts optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Crypto Wallet firmware integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Firmware distribution partners including software distribution services receive referral traffic information for Ledger Live firmware and device update security distribution services operating independently from Ledger.

App security partners including application security services receive referral traffic information for app protection and crypto wallet software security services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for official Ledger firmware only documentation and never store digitally guidance.

Data Security

Ledger Crypto Wallet firmware implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting firmware verification and phishing warning guidance.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during firmware guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Crypto Wallet firmware retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting Ledger Live security documentation and phishing warning guidance.

Documentation access logs retain 90 days supporting guide optimization and prevent malware installation compliance monitoring before permanent deletion. Firmware records retain 18 months supporting Ledger Crypto Wallet tracking and firmware verification documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for Ledger Live guided update assistance and official Ledger domain check guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or Ledger Live security guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet firmware support through Ledger Crypto Wallet or Ledger Live security channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for security advantages and reporting scams systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General firmware support regarding regular maintenance, transaction verification, or protecting recovery phrase visit Contact page.